Refund Policy
Coins, story unlocks, and subscriptions are digital goods, so refunds work a little differently than physical products.
Coins and story unlocks
Coins are added to your account immediately on purchase, and unlocking a part or story with them is final — we can't reverse a part you've already read. If a purchase didn't deliver correctly because of a technical error on our end, contact us within 7 days and we'll fix it or refund you.
Subscriptions
You can cancel your subscription anytime from your account's billing page — you'll keep access until the end of the period you already paid for, with no further charges. We don't offer partial refunds for unused time. If you're a first-time subscriber and haven't used your subscription, contact us within 48 hours of purchase for a full refund.
How to request a refund
Email us at the address on our contact page with your account email and the purchase in question. We aim to respond within 2 business days.